Refund and cancellation policy
Scope of this policy
This policy covers professional engagement fees for financial audit and related assurance work on mobile banking applications commissioned from Intelligent Data Services. It does not cover goods retail, software licences, or subscription products, which we do not sell.
Deposit
A 30% mobilisation deposit is ordinarily required to reserve team dates. The deposit is credited toward the engagement fee.
Cancellation by the client
- More than 15 business days before kick-off: deposit refunded minus documented third-party costs already incurred (for example, booked travel approved by you).
- 15 business days or fewer before kick-off: deposit is non-refundable because calendar slots cannot be reliably refilled.
- After kick-off: fees for work performed (including scoping already delivered, sample design, and fieldwork days) are payable; unused future phases may be cancelled with written notice and are not billed.
Cancellation by us
If we must cancel for reasons within our control (for example, loss of independence), you receive a full refund of amounts paid for undelivered work, or we help transition evidence to a successor auditor at no additional fee for the hand-off meeting.
Rescheduling
One reschedule of the kick-off date is allowed without charge if requested at least 10 business days in advance. Later reschedules may incur a calendar holding fee of up to 10% of the engagement value.
Work already started
Draft memoranda, working papers, and interim findings delivered before cancellation remain chargeable. Materials purchased or licensed solely for your engagement (rare) are non-refundable once ordered with your approval.
No-shows
If client stakeholders miss agreed walkthrough sessions without 24 hours’ notice, that day may be billed as delivered fieldwork.
Partial refunds
Where an engagement is narrowed by mutual written agreement after kick-off, we recalculate the fee. Overpayments are refunded; underages are invoiced.
Refund method and timing
Approved refunds are returned by bank transfer to the original payer within 14 business days after written approval. We do not refund to third-party accounts without verified instructions.
How to request a refund
Email info@intelligentdataservices.digital with your engagement reference, reason, and payment details. Phone +66 2 555 1830 for urgent scheduling issues; written follow-up is still required for refund processing.
Exceptions
Supervisory-mandated pauses initiated by your institution may qualify for freeze of dates without forfeiture if communicated promptly; deposits may be held as credit for up to six months.